Unparalleled domain expertise

We have an unrivalled understanding of the global regulated financial services market.

We also have a detailed, commercial understanding of the internal processes deployed by different financial services organisations.

Combined, this puts us in a strong position to being significant value to your business. We can advise on best practice in business process and operating model design, and can also perform detailed audits on your existing processes and systems.

We appointed Focus to undertake a full T&C and FSA Compliance Audit on our business operations and soon discovered that their broad knowledge base and depth of expertise through the maze of ever-changing compliance was not only invaluable but also helped us to achieve an increase in business.
- Jeff Lestz

Our services can be categorised into two distinct areas

1. Need identification / audit:

  • Compliance and T&C audit – evaluate your business processes against regulatory and industry standards for compliance and T&C
  • IFA extranet audit – assess the usability and functionality of your extranet platform from the perspective of both the adviser and best practice industry standards
  • Investor in Customers (IIC) audit – understand how the service you provide is perceived by your customers and how this impacts your business

2. Process optimisation:

  • Business Process Optimisation – guidance on the most appropriate operating model for your organisation and how to best align your internal business processes to your new technology solution
  • Production of new compliance and T&C processes – advice on how to implement processes that ensure you are compliant with FSA regulation

Focus Solutions

The knowledge, skills and insight to help you reach your goals