Engage. Retain. Deliver.

Engage. Retain. Deliver.

Transforming client engagement for wealth managers and private banks.

Summary

Focus:wealth simplifies, streamlines and automates business processes.
 
Wealth management teams and consumers can focus on accomplishing their goals with the minimum of effort.
 
  • Built with Wealth Managers in mind
  • Creates the highest standard in the client experience
  • Supported by the most extensive end-to-end capability in the UK’s advice market place.

Call us on 0800 111 4803 for a free demo.

Benefits

  • Cutting-edge digital experience for you & your clients
  • Personalised journey with our customised client portal
  • One holistic view with our financial planning and portfolio management capabilities
  • Single source workflow: simplifies and streamlines your business processes
  • Identify and engage with potential clients with ease
  • We’re experts at integration, easily integrating with your existing systems

Call us on 0800 111 4803 for a free demo.

Features & functionality

  • Manage clients from prospect, through to take on and into ongoing relationship management
  • Record and manage interested party relationships
  • Create personalised suitability letters
  • Fully auditable with comprehensive MI & management reporting
  • Tailor communications at individual client level
  • Design and manage your own workflows
  • Highly configurable
  • Multi layered hierarchy
  • Document management & storage
  • Client portal with access for individuals and interested parties

Call us on 0800 111 4803 for a free demo.

Key features

We use technology to deliver lasting business benefits for wealth managers who want to improve their clients' digital experience.

Prospect management

  • Identify potential clients
  • Support for client pitches
  • Risk & goals questionnaire
  • Existing client enrichment
  • Close out prospects

Account management

  • Client data / fact find
  • Sign-up documentation (including proposal)
  • Account setup (link to Platform Securities)
  • Maintain investment strategies
  • Suitability review (link to BITA monitor)

Instructions

  • Transfers in (full & partial)
  • ISA transfers in (full and partial)
  • Transfers out (full and partial)
  • Withdrawals
  • Corporate actions / elections
  • Holdings and transactions (import from Platform Securities)

Client management

  • Maintain existing client data
  • Periodic reports / QRPs
  • Ad-hoc reports
  • Death process
  • Account closures

Management Information

  • Operation MI
  • Regulatory MI
  • Sales MI
  • Investment and risk governance MI
  • Quality assurance
  • Analytics

Administration

  • Internal users
  • External users
  • Restrictions
  • Data retention
  • Other data entities

Built on focus:360°

focus:wealth from Focus Solutions will transform client engagement for wealth managers.

It is built on the powerful core focus:360° business platform, which combines a rich digital interaction framework with powerful operational management capabilities.

Summary

focus:360° is an omni-channel, omni-goal financial services distribution platform.

Richly functional in its own right, focus:360° has more than 130 system integrations and a modular architecture that allows us to ‘wrap and deliver’ a huge range of additional third-party systems without impacting your users.

Driven by data, and focused on clients, it recognises user types and alters both the sales process and user experience automatically.

focus:360° delivers game-changing capabilities and provides a modern foundation for lifetime client engagement.

Benefits

focus:360° supports any channel, any sales process, any product, any client type and any advice model from a single platform, enabling you to deliver a flexible and engaging consumer experience.

  • With an integrated view of client needs and provisions, identify more opportunities to deliver value.
  • Increase both up and cross-selling of products and services.
  • Increase client engagement with automatically tailored user experiences across channels.
  • Reduce ongoing costs with a future proof ongoing distribution strategy.
  • Rapidly develop and launch new products and propositions.
  • Streamline and automate business processes to reduce operational costs.
  • Reduce IT costs through streamlined IT architecture and rationalisation of disparate systems
  • Improve compliance and minimise compensation payments.

Features & functionality

focus:360° supports you in delivering the full range of financial sales, across all products and markets.

  • Omni-channel client servicing platform, supporting face-to-face, co-browsing (with now:share), telephony, online, self-service and mobile.
  • Joined-up client management, including portfolio creation, valuations, performance monitoring, event-based alerts, commission / fee management, compliance reporting and customer service reports.

Underlying technology features

  • Browser-based, cross-platform application UI.
  • Repeatedly tested and proven enterprise-class security.
  • Truly service-oriented (SOA) supporting significant scale and integration into wider enterprise systems.
  • Built using best of breed third-party components including Microsoft .Net, jQuery and Angular JS as well as our own, in-house technology stack that enables rapid process and UI development.
  • Built to support Origo standards
  • A rich data model with more than 19,000 fields, supporting all aspects of full advice and ongoing servicing.
  • Can be hosted by us (we partner with RackSpace) or deployed into your own environment.

focus:wealth, from Focus Solutions

Increased operational efficiency

focus:wealth summary: increasing operational efficiency by streamlining business processes using the focus:360 platform focus:wealth summary: increasing operational efficiency by streamlining business processes using the focus:360 platform

Streamlined business processes through focus:360°

There's a lot going on under the surface...

focus:360° has

0+ dynamic screens

which extend

0+ core screens.

Each can use

2,100+ sales rules.

There are over

19,100 data fields

and more than

65,100 data items.

as well as

8,100 training docs.

Powered by focus:360°, focus:wealth supports the end-to-end process

Prospecting

  • Capturing prospect data
  • Market research
  • Enriching existing clients
  • Client segmentation
  • Pitches and beauty parades
  • RFI

Fact find

  • Gather core client data (i.e. KYC)
  • Complete client information schedule (includes gather information on existing assets, e.g. income, source of wealth etc.)
  • Adviser agreements

Investment objectives / risk profiling

  • Investment goals
  • Preferences and restrictions
  • General financial objectives
  • Risk and goal questionnaire
  • Attitudes, values and experiences
  • Consistency check of responses
  • Capacity for loss

Proposal

  • Client proposal production and distribution (mailing)
  • Configure reports to match clients
  • Investment construction (bespoke)
  • Model allocation (non-bespoke)

Account setup

  • Account setup, including fees
  • Platform Securities setup
  • Monies in
  • Welcome letter
  • Online access
  • File checks
  • Validation of account setup

MI reporting / monitoring

  • Ad-hoc reporting
  • ISA reporting
  • Compliance reporting
  • Business MI
  • Performance reporting

Client reporting

  • QRP / MRPs
  • Valuations
  • Bespoke client reporting

Client servicing

  • Fees and charges
  • Payments
  • Ad-hoc queries (e.g. performance reporting, detail changes)
  • Annual client reviews
  • Mandate strategy changes
  • Terminations (e.g. liquidate out and deceased)
  • Online client valuations
  • Ad-hoc mailings (e.g. corporate actions)

focus:wealth from Focus Solutions will transform client engagement for wealth managers.

Get in touch and start a conversation

Email us, or call us on 0800 111 4803 for a free demo