Skipton launches new adviser technology from Focus Solutions


Skipton Building Society has announced it has overhauled and successfully rolled out its new adviser technology systems, now:digital and now:advise from fintech software provider Focus Solutions, to their advisers, front and back office support staff. A number of users across management, financial control and IT helpdesk, circa 790 users, will also access the new systems. After six months of intense implementation, which included a significant business process reengineering and data migration of over one million records, Skipton are now able to offer their current services to a variety of different client types and income ranges in the most efficient and profitable way.

The key elements of the solution are:

  • Costs & Charges Calculator enables financial advisers to provide their clients with a detailed, fully compliant (MIFDII) disclosure of the costs and charges associated with their current or recommended investment.
  • Portfolio Analysis supports financial advisers through the task of analysing existing client assets (Packaged Retail Investment Products and other investment contracts) and helping them to make recommendations regarding future positioning and potential portfolio changes.
  •  Triaging tool makes sure consumers are offered the most appropriate advice model and investment proposition to meet their particular circumstances.
  • Orchestrated client journeys.
  • Workflow suite of tools allows Skipton to automate their back-office functions.
  • Powerful cashflow modelling engine.
  • Client portal for Initial client engagement digital elements and ongoing servicing this included online factfind, valuation, document storage and secure messaging – calculators embed on Skipton’s website.

The Portfolio Analysis, Triage and Workflow tools are new to the market and are launching with Skipton as the first users.

This solution and partnership is the first step of a multi-phase relationship to utilise fully a range of digital client engagement tools and automated para-planning functionality Focus Solutions is building out over the next 12 months.

Advisers who want to discuss Focus Solutions’ products can contact 0800 111 4803.

We selected Focus Solutions over the other providers on the market because of their unique approach to building a total next-generation advice technology solution. This is about much more than simply replacing our back-office system. Focus is able to provide a hybrid advice process that allows us to offer a fully integrated and, where necessary, automated proposition that provides advice in the most appropriate way, at the most appropriate price in the way the client wants to interact. This technology solution makes Skipton one of the technology leaders in the field of digitally enabled hybrid advice.

- Matthew Leach
Director of Financial Advice at Skipton Building Society

We are delighted to be working with Skipton and to be leading the creation of a move towards ‘New World Advice’ with our products now:digital and now:advise. These products are the next-generation solution for advisers who want to offer exceptional client experience and accessible services to help close the advice gap in the UK, along with maximising the profitability and efficiency of every aspect of their business.

- Dave Upton
Managing Director at Focus Solutions

Media enquiries

Notes to editors

About Focus Solutions

Founded in 1995, Focus Solutions is a financial services software house with a track record of providing effective advice and business automation, CRM, T&C and financial planning solutions. Focus Solutions works with leading financial advisers (at both network and firm level), wealth managers, bancassurers, product providers and mortgage lenders to deliver highly valued solutions across a range of products such as investments, pensions, protection, mortgages and general insurance. Since 2011 Focus has been fully owned by Standard Life but operates independently.

Focus Solutions

The knowledge, skills and insight to help you reach your goals