Cookie Policy

We use cookies and similar technologies.

By using this website you agree that we may place them on your device to develop our services. This page explains our policy and provides advice on changing your settings.


What are cookies?

A cookie is a small file - it's saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example, - they will remember you've visited our site or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our site you visited; they help us develop and market our products and services. They also help us track sales.

Cookies work in two main ways:

  • Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
  • Session cookies - these expire when you close your web browser

Why we use cookies

The information we collect

Most of the cookies we use record the pages of our site you visit and any interactive elements - such as page styling - that you use.

We don't collect any information that can identify you personally.

How we use this information

We use cookie information to find out how our website is being used. We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving.

We use session cookies for some secure online customer services. These cookies let us make the login process easier and more secure. We might also use a session cookie to pre-populate your details on one of our online forms.

Cookies we use

These are the main cookies we use, and why we use them.

Essential cookies

These cookies make sure our website delivers information and services securely. Without them, you wouldn't be able to move around our website or use its features. You can't opt out of using these cookies.

Cookie namePurposeExpires
Cookie-promptRecords whether or not you have accepted cookies on our siteThree years

Styling cookies

These cookies are used to 'remember' any changes that you may have made to how our website is styled.

Cookie namePurposeExpires
StylesheetSelects the page base coloursOne year
Footer_bgDefines the default footer style (light or dark)One year
Header_bgDefines the default the header style (light or dark)One year
Layout_modeDefines the default layout (wide or boxed)One year
PatternSpecifies the default background pattern (boxed layout only)One year

Anonymous analytics cookies

These help us measure how our websites are used. They tell us which pages are being viewed and how many visitors are interacting with the website. We use website analytics tools provided by Google Analytics. Their cookies track the number of unique users of the site, but they don't allow us to identify any individuals.

Cookie namePurposeExpires
_ga (Google analytics)Used to distinguish users10 minutes
_gat (Google analytics)Used to throttle request rate2 years
_hjIncludedInSample (HotJar analytics)Used to determine analytics groupingAt the end of the session

How to disable cookies that have been set

You can disable and remove the cookies if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using and what version you have. You can usually find this out by opening the browser, then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using.

To manage your cookies, refer to your browser's help section or visit the "aboutcookies" website.

Remember, if you amend your cookie settings, your browsing experience may change for the worse. For example, if you have set preferences on a website - such as your location for local news or weather forecasts - it will no longer remember these.

More information

Changes to this policy

We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated on 21 April 2016.

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