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focus:enterprise

focus:enterprise

what is it?

focus:enterprise is a unique solution combining a channel agnostic distribution platform with a range of services to assist global retail banks with distribution change management. Developed from years of experience of implementing solutions for the largest financial organisations with complex, legacy systems, focus:enterprise enables organisations to distribute any financial product via any channel in a cost effective manner.

For global retail banks looking to revolutionise their overall customer engagement experience, focus:enterprise enables you to obtain a real-time view of all your customer’s financial interactions and engage with them, at a time, location and channel of their choosing for a truly tailored service offering.

useful links

downloads

HSBC case studyHSBC case study

download HSBC case study

benefits

focus:enterprise supports global retail banks with key strategic issues such as:

  • delivering a unique customer engagement experience across any channel
  • increasing data quality across the business leading to more efficient processes and reduced overheads
  • ensuring compliance with current regulation such as the banking bill and MiFID
  • developing an organisation wide, standardised process which can be tailored to a department’s specific requirements
  • managing risk and enhancing service by providing a single view of a customer’s product holdings regardless of channel
  • reducing the cost of delivering financial products and launching new services
  • increasing profitability through the effective up and cross selling of additional products

functionality & services

In addition to the channel agnostic platform, focus:enterprise includes a range of services to support banks at each stage of their change management project including:

  • proven operating model
  • process optimisation
  • business case support / production 
  • over-arching governance model
  • flexible delivery approach / model
  • technology assets 
  • user / adviser training, competency and testing 

 

“We needed a solution that could provide full support across all our financial products and integrate with the other systems we had in the bank in order to achieve a single view of the customer. With this system we have achieved this, significantly improving our proposition to customers, and delivering something truly unique in the industry for wealth management.”

David Nibloe, Senior Manager, Personal Financial Services, HSBC