Through our in-house industry experts we not only have an unrivalled understanding of the global regulated financial services market, but additionally have detailed knowledge about the internal processes deployed by different financial services organisations. This enables us to advise you on best practice business processes and an effective operating model to meet your objectives, as well as being able to audit existing processes and systems for regulatory and industry bench-marking purposes.
Our services can be categorised into two distinct areas:
Need identification / audit:
- Compliance and T&C audit – evaluate your business processes against regulatory and industry standards for compliance and T&C
- IFA extranet audit – assess the usability and functionality of your extranet platform from the perspective of both the adviser and best practice industry standards
- Investor in Customers (IIC) audit – understand how the service you provide is perceived by your customers and how this impacts your business
Process optimisation:
- Business Process Optimisation – guidance on the most appropriate operating model for your organisation and how to best align your internal business processes to your new technology solution
- Production of new compliance and T&C processes – advice on how to implement processes that ensure you are compliant with FSA regulation