The retail banking sector is probably under the most scrutiny in relation to compliant adviser processes, presenting a single understanding of the client and treating customers fairly. They are also facing increasing regulation in the form of the banking bill and RDR. Due to the scale of the business and the inherent legacy systems, retail banks are being forced to look at multi-channel banking software as the only way to solve these issues.
In light of these industry factors you could be facing issues such as how to:
- deliver an individual service experience to your customer through multiple channels
- ensure compliance with current regulation including the banking bill, TCF and RDR
- manage risk by gaining a single view of your customer’s product holdings across multi-channel banking software
- reduce the cost of delivering financial products across multiple channels
- improve customer service and client retention
- increase profitability through the effective up and cross selling of additional products
how Focus can help
Focus can assist you with meeting the mounting regulation with the following range of multi-channel banking software products and services:
focus:360° multi-channel distribution - our multi-channel banking software can assist you with implementing organisation-wide distribution strategies across multiple financial products through a single platform.
focus:enterprise - - a unique process to assist global retail banks who require multi-channel banking software for product distribution and / or wealth management transformation programmes.