Marketforce’s 13th Annual Conference: Innovation in the face of change
23rd & 24th November 2010, Radisson Blu Portman Hotel, London
Focus Solutions is delighted to be sponsoring The Future of Retail Banking conference, which is taking place on 23rd & 24th November 2010 at the Radisson Blu Portman Hotel, London
This long running conference is now firmly established as a leading industry event, providing a strategic forum for discussion and debate of the future direction of the sector. This year the event will focus on the unprecedented change the industry has seen over the past two years and the many new challenges it faces as it adapts to new customers and regulatory demands.
Our UK Managing Director, Dave Upton will be speaking at the conference in the afternoon of Tuesday 23rd November – session 3.
Dave’s session “Developing a collaborative multi-channel platform: deepening consumer relationships and increasing product proliferation” will cover the following areas:
- What barriers exist to consumers when interacting with financial institutions?
- What is their ideal customer engagement model?
- Increasing up- and cross-selling opportunities through a customer-centric multi-channel platform
- The role of the multi-channel platform in deepening customer relationships: moving towards the nirvana of single company consumers
- How can Smartphones and iPads contribute to cost efficient channel offerings and enable product immediacy?
As the conference draws to a close on Day 1, we will be hosting the conference drinks reception and we would welcome the opportunity to meet with you there and review the day’s presentations and topics.
Throughout the conference we will be available at our exhibition stand where we will be showcasing focus:360° on new devices such as iPhone, iPad and Android, and where you can also sign up for ‘the Focus Multi-Channel Experience’ to win your own iPad.
For further details about the conference and to register your attendance, please click onto the link below.
The Future of Retail Banking
We hope to see you there.