13 & 14 October 2011, Paris
Finding the right mix of channels and management for superior performance.
The Congress explored key issues and topics such as:
- Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management model?
- Process developments. Building customer-centric channel processes and gaining better customer insights.
- Finding the optimum channel mix. How are sales progressing through non-branch channels? What is the future role of branches in a multi-channel world
- Innovation. The role of innovation in channel management strategy. Does innovative technology make a big difference?
- Social media. The explosion in the use of social media and the response of banks.
- Regulation and measurement. Managing compliance and regulation. New performance metrics.
For more details on the conference, please click here.
Focus Solutions attended the conference as a delegate.